So there I was, maybe 2-weeks ago?, doing some "official" printing for my golf secretary "job" !
The printer decided half way through my "work" that we needed some replacement ink ,,,
A pain in the arse of course but no sweat,.,., like all good secretaries I (generally) always have spare cartridges to hand. So I changed the black, as requested. We set to "work" again .,., only for me to be advised some 5-minutes later that the printer had now decided ,,,, "( I ) Do not recognise these cartridges" ? "Please change cartridges "?? "Eh ?", I said ,.,..,
So started a week long discussion ,, nay, argument ,, betwixt me, the Printer and the ink folks ,.,.
I changed all the bloody ink pots ,, the damned machine still refused to acknowledge it's own ,.,.
I tried to fool it by pretending to change them ,, but nothing would make the bugger print !
So I decided to take out my wrath on the ink supplier ,,
"Why did you send me incompatible cartridges" I asked them ,,, "I want replacements sent asap" ,, "Aye right" they replied ,,," our ink wells are just fine ,, but if you want you can send them back for testing ".,.,., well ok I thought ,, maybe ,, but here's the rub ,,
“Non-Ink Shop brand or used cartridges will not be accepted” ,,,
Now why would I send someone else’s ?
“If cartridge(s) are empty and/or appear to be used, they will not be accepted.”
Eh ? if I hadn’t tried using them how would I know they were faulty ya daft b,,, ??
“Cartridges with labels torn off will not be accepted “
WHIT ? The sealing tab that must be removed prior to fitting the cartridge into the printer can't be removed ??
So just how would I be able to tell they were faulty BEFORE removing this label ,,,,
So, to recap ,,, it would appear that unless I send them back only virgin, unopened, unused, cartridges, they won’t accept them ??
So I asked them again ,,, Why am I going to waste my money on postage then, sending them back to you ??
Oh, and I also asked.,,. Do you want to keep me as a customer ??
So they relented and said send all your ink back for testing !!
About this point I spoke to the big son ( the family computer know-all ! )
He suggested perhaps a hiccup in the printer .,,. just un-instal and re-instal Dad, and all will probably return to normal ? ,,, It was the weekend so I thought ,, why not ?
He talked me through the procedure (with the existing cartridges still in place) ,,,
Ha, the temperamental machine ( a brilliant description this ,, "subject to changes of mood " ) decided the cartridges were indeed ok !
And so, after only a week, we set back to work ,, ( well done that son )
Alas, the ink was very faint ,, the heads now needed cleaning !!
So we went thro' the procedure of cleaning, printing the test pattern, again, and again and again, and again .... getting better all the time UNTIL ,,, Oh Christ I don't believe it ,,, it's out of bloody ink again ,, and it refuses, again, to recognise the new cartridges as being its own !!
Bastard ,,, I dug out it's box from the loft ( you can substitute coffin here for I was now going to bury it !! ) ... I took it back to PC World and what d'you think ..... without even looking at it they gave me a brand new one ,, the updated model too ,,, with a "sorry for your trouble sir ",,,
No mention of it being open, used, labels missing etc ,,,
Now that's what I call service !